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Frequently Asked Questions (FAQ)

GETTING STARTED

Boomie is the ultimate shared Desi closet — a peer-to-peer rental and resale app for South Asian fashion.

With Boomie, you can:

  1. Rent designer Indian and South Asian outfits for weddings, parties, and special events
  2. Lend pieces from your own closet and earn money
  3. Buy pre-loved designer pieces through resale

Womenswear, menswear, and accessories — all from real closets across the community.

Everything happens on the Boomie app, available on iOS and Android.

Boomie makes it easy to rent, lend, and buy South Asian fashion from real closets across the community.

For Renters:

  1. Browse outfits in the app
  2. Request the piece you want for your event dates
  3. Receive it through shipping or local handoff, when available
  4. Wear it, then return it the same way

For Lenders:

  1. List pieces from your closet in the app
  2. Approve rental requests
  3. Ship the outfit using Boomie's prepaid label or coordinate a local handoff
  4. Earn money when your pieces are rented or sold

Boomie also supports resale, so users can buy and sell pre-loved South Asian fashion directly through the app.

Signing up is easy:

  1. Download the Boomie app on iOS or Android
  2. Create an account
  3. Set up your Closet Profile by adding your address, closet bio, and basic profile details
  4. From there, you can start browsing and rent your next look right away

If you want to lend pieces from your own closet, you'll need to complete your Lender Profile first. You can find all the steps in your Closet tab, including connecting to Stripe so you can receive payouts.

Once your Lender Profile is complete, tap the “+” button to start listing your outfits.

Yes! The full Boomie experience currently runs through the app, so you'll need to download it to:

  • Rent outfits
  • Lend pieces from your closet
  • Buy resale items
  • Sell pre-loved pieces
  • Browse our community's Closets

Boomie is currently available across the United States. Outfits can be shipped nationwide through FedEx 2-day shipping, and local handoffs may be available when a Renter and Lender are nearby.

Not in the U.S.? Let us know where Boomie should go next by emailing hello@boomie.rent.

Nope! It's free to sign up, browse, and list your closet on Boomie.

You only pay when you rent or buy an item. Lenders can list for free and earn money when their pieces are rented or sold.

FOR RENTERS

Renting an outfit on Boomie happens directly in the app.

  1. Download the Boomie app and create an account.
  2. Browse outfits by style, occasion, size, designer, location, or category.
  3. Tap into a listing to review the photos, description, sizing, measurements, rental price, and availability.
  4. Message the Lender before booking if you have questions about fit, sizing, styling, condition, or whether the outfit is right for your event.
  5. Choose your Rental Period.
  6. Add your payment information and submit your rental request.

Your Rental Start Date is the date the item should arrive to you, and your Rental End Date is the date you need to send it back. For example, if you choose June 1–June 5, the item should arrive by June 1 and be shipped or handed back by June 5.

Once you submit your request, the Lender has 24 hours to approve it. If they do not respond in time, the order will expire. You can also cancel your request for any reason before the Lender approves it.

Once the Lender approves your request, your rental is confirmed. You have 24 hours after confirmation to cancel free of charge — see our Cancellation Policy for details. You can follow all order updates in the Activity Log by clicking into your order. This is where you'll see shipping updates, return instructions, and any next steps.

Your item will either be shipped to you via FedEx 2-Day Nationwide Shipping or handed off locally if that option is available between you and the Lender. After your event, return the item by your Rental End Date using the return instructions provided.

Each listing includes details to help you decide if the outfit is right for you, such as:

  • Photos
  • Listed size
  • Garment measurements
  • Fit notes
  • Description
  • Details about stretch, adjustability, or prior alterations

We strongly recommend checking the listed measurements against your own measurements before booking. Sizing can vary a lot by designer, garment, and custom tailoring, so measurements are usually more helpful than the size label alone.

If you have questions, message the Lender directly through the app before booking. They can usually share how the piece runs, how it fit them, and whether it has any room to adjust.

Your Rental Period should cover the full time you need the outfit, including delivery, try-on time, your event, and return.

Your Rental Start Date is the date the item should arrive to you, and your Rental End Date is the date you need to send it back. For example, if you choose June 1–June 5, the item should arrive by June 1 and be shipped or handed back by June 5.

We recommend choosing a Rental Start Date that gives you enough time to receive and try on the item before your event, especially if the item is being shipped. A little buffer is always helpful.

Yes. You can cancel your rental request for any reason before the Lender approves it.

Once the Lender approves your request, your rental is confirmed. If you need to cancel after approval, contact Boomie Support for that order in your app as soon as possible so we can review the order status and help with next steps.

If the item has already been prepared, shipped, or reserved for your dates, the order may no longer be eligible for cancellation or refund.

No. Renters may not permanently alter rented items.

This means you cannot:

  • Cut the item
  • Hem the item
  • Tailor the item
  • Dye the item
  • Remove embellishments
  • Add stitching
  • Make any permanent changes

Temporary, non-damaging styling adjustments may be okay, such as fashion tape or careful pinning, but the item must be returned in the same condition it was received.

If you are unsure whether something is allowed, message the Lender or contact Boomie Support before making any adjustments.

If your rental doesn't fit, you may be eligible for a Fit Refund.

A Fit Refund applies when the item arrives as described, but the fit does not work for you. Because sizing can vary by designer, garment, and custom tailoring, we strongly recommend checking the listed measurements against your own measurements before booking.

Before submitting a rental request, you can also message the Lender directly through the app. Lenders can usually share how the piece runs, how it fit them, and whether there is any room to adjust.

A) How to Request a Fit Refund

You must report a “Fit Issue” within 24 hours of receiving the item and ship the item back same day to be considered for the Fit Refund.

To request a Fit Refund:

  1. Go to your Activity Log
  2. Click into your order
  3. Scroll down and tap “Issue”
  4. Select or mention that it is a “Fit Issue”
  5. Return the item the same day for the refund to be processed

Please do not wear, alter, clean, repair, or attempt to adjust the item if you are requesting a Fit Refund.

B) How will my Fit Refund be issued?

All approved fit-related refunds are issued as Boomie Rental Credits within the app. They are not refunded back to your original payment method and cannot be converted to cash.

Approved Fit Refunds are processed as:

  • Rental Days: refunded as Boomie Rental Credit
  • Other Fees: Non-Refundable

Boomie Rental Credits do not expire and can be used toward future rentals on Boomie.

C) When will my credits appear?

Your Boomie Rental Credits will appear in your account once the item has been returned.

You can find your credits in the Closet tab at the bottom of the app, under Earn Credits. If your credits do not appear after return, make sure your app is fully updated and refreshed.

D) Tips for finding the right fit before renting

Before booking, we recommend:

  • Messaging the Lender for measurements or fit notes
  • Checking the listing description carefully
  • Reviewing whether the item runs large, small, or has been altered
  • Comparing the listed measurements against your own
  • Checking the designer or brand's sizing guide, if available
  • Using size filters while browsing

E) What if the item was misrepresented?

If the item's fit, size, style, or condition was misrepresented, this may be considered not as described rather than a standard fit issue.

For example, if the tag size is different from the listed size and that was not disclosed, or the measurements are materially inaccurate, you may be eligible for a different resolution.

To report a misrepresented item, raise an issue directly through the app, mark it as “Incorrect Item” and contact Boomie Support at hello@boomie.rent. (See: What if my rental is not as described?)

If your item hasn't arrived by your Rental Start Date, contact Boomie Support right away — the sooner we know, the more we can do to help.

Once you reach out, we'll:

  • Review your FedEx tracking and check for shipping delays
  • Contact the Lender to confirm when the item shipped and gather any additional visibility
  • Help figure out the fastest path to get the item to you, or determine next steps if it can't arrive in time

If your event is coming up soon, contact Boomie Support immediately so we can move as fast as possible.

If the item doesn't arrive in time for your event due to shipping delays, you may be eligible for a refund or Boomie Rental Credit. To qualify:

  1. Contact Boomie Support before your event
  2. Report it as an “Issue” in your Activity Log
  3. Ship the item back within 24 hours (if it eventually arrives)

Once verified and the item is returned, you'll be eligible for your refund.

If your rental arrives damaged, incorrect, missing pieces, heavily worn, or noticeably different from the listing — you may be eligible for a refund.

Examples may include:

  • The wrong item was sent
  • A listed piece is missing
  • The item has major stains, rips, or damage not shown in the listing
  • The measurements or description are materially inaccurate
  • The item looks significantly different from the listing photos
  • The item is not wearable in the condition received

To be eligible for review:

  1. Go to your Activity Log, click into your order, and tap “Issue”
  2. Mark the issue (ie. Damaged Item, Missing Item, Incorrect Item)
  3. Share clear photos and a description of the issue
  4. Do not wear the item
  5. Do not alter, clean, repair, or attempt to fix the item
  6. Ship the item back within 24 hours of reporting to be eligible for a refund

We also recommend contacting Boomie Support in the app or at hello@boomie.rent with your order details and photos.

Boomie will review the listing, photos, order details, and communication between the Renter and Lender before determining the next step.

No. Please do not wash or dry clean the item before returning it unless Boomie or the Lender specifically instructs you to.

South Asian garments often have delicate embroidery, beading, sequins, specialty fabrics, cancan, or custom tailoring that require careful cleaning. Washing or dry cleaning the item yourself could damage it.

Renters do not pay for routine cleaning or dry cleaning. Those costs are already built into the rental price the Lender set. You'd only be charged if you damage the item or stain it heavily.

Return the item in the same condition you received it, with all pieces included.

If there is a spill, stain, damage, or issue during your rental, do not try to clean or fix it yourself. Contact Boomie Support and let us know what happened.

Possibly. Rental extensions depend on the Lender's approval and the item's availability.

If you want to keep the item longer, message the Lender and contact Boomie Support as soon as possible.

Extensions depend on:

  • Whether the Lender agrees
  • Whether another Renter has already booked the item
  • Whether the item needs to be cleaned or shipped for another order
  • How many additional days you need
  • Any additional rental fees

Please do not keep an item past your Rental End Date without approval. Late fees may apply.

FOR LENDERS

Listing an item on Boomie happens directly in the app, and it's completely free to list as many items as you want.

  1. Download the Boomie app and create an account.
  2. Go to your Closet tab.
  3. Set up your Closet Profile by adding your address, closet bio, and basic profile details.
  4. Complete your Lender Profile, including connecting to Stripe so you can receive payouts.
  5. Once your Lender Profile is complete, tap the “+” button to start listing.
  6. Add clear photos, sizing, measurements, designer details, condition, rental price, resale price if applicable, and any fit notes.
  7. Submit your listing.

Once your item is live, Renters can discover it, message you with questions, and send rental requests through the app. Make sure your photos, measurements, and descriptions are accurate so Renters can feel confident booking your piece.

You can list South Asian fashion pieces that are in good, wearable condition and ready to be rented or sold.

This includes:

  • Lehengas
  • Saris
  • Anarkalis
  • Sharara and Gharara sets
  • Co-Ord Sets
  • Dresses/Gowns
  • Jumpsuits
  • Indowestern outfits
  • Men's Sherwanis, Kurtas, Bandhgalas, Jackets, and Sets
  • Jewelry
  • Bags and accessories

Items should be clean, accurately described, and photographed clearly. Be sure to include the designer or brand, size, measurements, condition, any alterations, and fit notes so Renters can book with confidence.

Please do not list items that are heavily damaged, unwearable, counterfeit, or missing major pieces unless clearly disclosed.

You're in control of your pricing on Boomie! When listing an item, Boomie recommends a daily rental price of about 6% of the item's retail value to help you get started. This recommendation factors in dry cleaning costs so they're built directly into your rate. You can adjust your price up or down based on your item.

Important: your rental price includes dry cleaning costs. Renters do not pay separately for cleaning after a rental — that's built into what you're already charging. Renters only pay if they damage the item or something goes wrong.

If your item is designer, bridal, heavily embellished, rare, or has higher-than-average dry cleaning costs, you may choose to price higher. If you want your item to be more affordable or booked more often, you may choose to price lower.

For resale, price your item based on the original retail value, designer demand, condition, age, alterations, and how quickly you want it to sell. You can always update your pricing later based on demand and renter interest.

Rent Longer, Save More: For longer rentals, Renters pay your full daily rate for the first 3 days, plus a 10% daily possession fee for each additional day. You earn 80% of all rental and possession fee revenue, helping you earn more on extended rentals.

Most listings are reviewed within 24–48 hours.

Boomie's team reviews every listing to make sure photos, descriptions, sizing, and condition meet our quality standards. Once approved, your item will go live and Renters can start discovering and booking it.

You can check your listing status in your Closet tab.

Yes. As the Lender, you're always in control of who rents your items.

When a Renter submits a request, you'll get a notification and have 24 hours to review their profile, check their reviews, and decide whether to accept or decline. If you don't respond within 24 hours, the request expires automatically.

Your items are protected under Boomie Protection when rentals and sales happen through the Boomie app.

Boomie is partnered with Stripe to securely accept payment information and help process eligible charges in the event of damage, loss, theft, or an item not being returned, in accordance with Boomie's policies. Condition photos uploaded by both parties through the Activity Log are a key part of how Boomie Protection works — they serve as the official record of an item's condition at each step of the rental.

Renters understand that if an item rented through Boomie is damaged, lost, stolen, or not returned, they may be liable up to the full market value of the item, depending on the situation.

Boomie is also partnered with FedEx for tracked shipping. For shipped orders, tracking information is available in the app, and every key step of the order is tracked in your Activity Log so you can stay updated from shipment to return.

To stay protected, all transactions should happen through the Boomie app. Please do not attempt to transact offline, as off-platform rentals, sales, payments, or handoffs are not covered under Boomie Protection.

As the Lender, you are responsible for making sure your item is clean, fresh, and ready to wear before each rental.

Not every garment needs to be dry cleaned after every wear. Some items may only need to be aired out, steamed, spot cleaned, or professionally cleaned depending on the fabric, embellishment, and how the item was worn.

South Asian garments often require special care, especially pieces with delicate embroidery, beading, sequins, cancan, silk, net, organza, velvet, or other specialty fabrics. Please use your best judgment and follow the proper care instructions for your item.

Your rental price includes dry cleaning costs. Boomie recommends pricing at about 6% of retail value to bake in dry cleaning, prep, packaging, and upkeep. Renters do not pay separately for routine cleaning after every rental — that's already covered by your rate. Renters are only charged when there's damage or wear beyond normal use.

If a Renter returns an item with damage, missing pieces, or wear beyond normal use, you can report the issue through the Activity Log. Please include clear photos, a description of the issue, and any cleaning or repair receipt if available. Boomie will review the claim and help determine next steps.

If your item hasn't been shipped back by the Rental End Date, contact Boomie Support right away. The sooner we know, the faster we can help.

Once you reach out, we'll:

  • Check the Activity Log and any tracking information available
  • Contact the Renter to confirm when the item was shipped back
  • Help determine next steps, including charging late fees or starting a recovery process if needed

Under Boomie Protection, if a Renter does not return your item, they may be liable for late fees, replacement costs, or up to the full market value of the item, depending on the situation.

Please do not attempt to recover the item or charge the Renter directly off-platform. All resolutions go through Boomie so you stay protected.

Lenders need to connect to Stripe so Boomie can securely send payouts when your items are rented or sold.

Stripe is Boomie's payment partner. It helps securely process payments, verify payout information, and transfer your earnings directly to you.

You'll need to complete your Lender Profile and connect to Stripe before your listings can go live. This allows Boomie to make sure your account is set up properly to receive payments from rentals and resale orders. Setup takes about 2–3 minutes inside the app and only needs to be done once. You'll find the Stripe connection step in your Closet tab when you complete your Lender Profile.

For rentals, your payment is transferred after the item has been shipped, received by the Renter, and marked as received in good condition.

Once that happens, the payment is transferred to your connected Stripe account. From there, please allow about 2 business days for Stripe to pay out the funds to your bank account.

You can view your earnings and payment history in the app by going to:

Closet Settings → Lender Activity

You earn 80% of everything a Renter pays — on every day, in every scenario.

For longer rentals through Rent Longer, Save More, the Renter pays your full daily rate for the first 3 days, then a 10% daily possession fee while they hold the item. You earn 80% of all of it — so longer rentals always mean more income, and your item’s travel days are never free.

If a Renter returns late, you earn 80% of the full daily rate for every late day. And if an item is ever 7 days late, it converts to a sale at your resale price under Boomie Protection — so you’re paid out as a resale on top of the rental income you already received.

GENERAL

Not yet! The Boomie app is currently only available in the US — all rentals, lending, and resale happen between Renters and Lenders within the United States.

Not in the U.S.? We'd love to know where Boomie should go next! Let us know at hello@boomie.rent and follow @boomierent on Instagram for updates.

After every rental, both the Renter and the Lender can leave a review for each other through the app.

Reviews include a star rating, an optional written comment, and optional photos (which are so helpful for the community!). They appear on each user's profile and help the Boomie community build trust over time.

Reviews matter because they:

  • Help Renters feel confident booking from a Lender
  • Help Lenders feel confident approving a Renter's request
  • Show new users that you're an active, trustworthy member of the Boomie community

Please be honest and kind in your reviews — they're a key part of how Boomie stays a safe, respectful peer-to-peer community.

You can earn Boomie Rental Credits in two ways:

  1. Refer a friend — Boomie's referral program is Give $10, Get $10. When you refer a friend, they get $10 to use on Boomie, and you get $10 in Boomie Rental Credits once they complete their eligible action.
  2. List items from your closet — The more you list, the more opportunities you have to earn Boomie Rental Credits. Boomie may automatically reward you with credits as you add eligible items to your closet.

You can track your Boomie Rental Credits in the app under Closet → Earn Credits.

Yes! We love bringing the Boomie community together in real life.

From pop-ups and closet events to community gatherings and special activations, we always have something up our sleeves. Stay updated on upcoming events on the Events page on our website.

If your Lender or Renter is not responding, we recommend sending them a message directly in the Boomie app first. Keeping communication in the app helps make sure there is a clear record of the conversation.

If they still do not respond and your order is time-sensitive, please contact Boomie Support at hello@boomie.rent or through the in-app Boomie Support chat so we can help. We can review the order, check the timeline, and assist with next steps.

For rental requests, Lenders have 24 hours to approve before the request expires automatically. For confirmed orders, please reach out to Boomie Support if someone is unresponsive around shipping, delivery, return, local handoff, fit issues, damage, or any other order concern.

Two ways to reach Boomie Support:

  1. In-app chat — Open the Boomie app and look for the support chat option in your order's Activity Log.
  2. Email — write to us at hello@boomie.rent. We typically respond within 24 hours.

When you reach out, please include:

  • Your order ID (if it's about a specific rental or purchase)
  • A clear description of the issue
  • Any relevant photos or screenshots

The more context you share upfront, the faster we can help.

SHIPPING & DELIVERY

Your Rental Period is the window of time that you have the item.

Your Rental Start Date is the date the item should arrive to the Renter, and your Rental End Date is the date the item needs to be shipped or handed back.

For example, if a rental is booked for June 1–June 5:

  • The item should arrive to the Renter by June 1
  • The Renter can wear the item anytime during that period
  • The item must be shipped or handed back by June 5

For shipped orders, Boomie uses FedEx 2-Day Nationwide Shipping. Lenders are responsible for shipping the item on time so it arrives by the Rental Start Date, and Renters are responsible for returning the item by the Rental End Date.

For local handoffs, the Lender and Renter should coordinate pickup and return timing directly in the app.

We recommend choosing a Rental Start Date that gives you enough time to receive and try on the outfit before your event, especially for shipped orders.

Boomie offers two delivery options:

  1. FedEx 2-Day Nationwide Shipping — All shipped orders are sent through Boomie's FedEx 2-Day Nationwide Shipping. Boomie provides Lenders with a prepaid shipping label for every confirmed rental. The Lender packages the item, attaches the label, and drops it off at a FedEx location. Tracking is automatically added to the Activity Log so both the Lender and Renter can follow the package. Returns work the same way — Renters receive a prepaid return label to send the item back.
  2. Local Handoff — When a Lender and Renter are geographically close, they can coordinate an in-person handoff through the Boomie Chat system in the app. Both parties agree on a time and place for pickup, then coordinate the return at the end of the rental. Both handoffs should be confirmed in the Activity Log.

The delivery option is selected when the Renter books a rental. All delivery details should stay on the Boomie app so the order remains trackable and protected under Boomie Protection.

You should receive your rental by your Rental Start Date.

For example, if your Rental Period is June 1–June 5, the item should arrive by June 1 and be shipped or handed back by June 5.

For shipped orders, Boomie uses FedEx 2-Day Nationwide Shipping, and tracking will be available in your Activity Log so you can follow the package.

For local handoffs, the Lender and Renter coordinate the pickup time via the Boomie Chat system in the app.

If your item hasn't arrived by your Rental Start Date, contact Boomie Support right away so we can help.

The Renter pays for round-trip shipping at checkout when selecting Shipping (Boomie's FedEx 2-Day Nationwide Shipping option). This single fee covers both directions — Lender to Renter, and the return back.

Boomie provides the shipping labels for both legs:

  1. A prepaid label for the Lender to ship the item to the Renter
  2. A prepaid return label for the Renter to send the item back

If the Renter and Lender choose Local Handoff instead, there is no shipping cost charged by Boomie.

Timing depends on whether you're the Lender or the Renter — and the Activity Log keeps both sides on track.

As a Lender

The item must arrive to the Renter by their Rental Start Date. To make sure that happens, check your Activity Log for the Ship By Date — this is the date you must ship the item by so it reaches the Renter in time. Boomie calculates this date using FedEx 2-Day Nationwide Shipping, factoring in holidays and weekend shipping restrictions, so please follow it. If you ship later than the Ship By Date, you risk delaying delivery.

Once the rental is complete and the item is back with you, mark it as received in the Activity Log to close out the order.

As a Renter

When you receive the item at the start of your rental, mark it as received in the Activity Log so the Lender knows the delivery was successful.

To return, drop the item off at FedEx by your Rental End Date. It will reach the Lender 2–3 business days after, depending on holidays and shipping restrictions.

For Local Handoff orders, the Lender and Renter coordinate pickup and return timing through the Boomie Chat system in the app.

Before packaging, take condition photos of the outfit (full front, full back, and close-ups of any details) and upload them under your Order in the Activity Log.

Boomie is part of FedEx's One Rate program, which means you should not need to purchase packing materials for shipped orders.

When you go to a FedEx Office location, let them know your label is for FedEx One Rate. FedEx can provide a free One Rate box, with sizes from Small to XL. The XL box usually fits lehengas and bulkier South Asian outfits. FedEx can also provide a clear poly bag to help protect the garment inside the box.

To package your outfit:

  1. Make sure all pieces are included, such as the blouse, skirt, dupatta, pants, jewelry, bag, or accessories.
  2. Fold the garment neatly.
  3. Place the garment inside a clear poly bag to protect it.
  4. Choose the right FedEx One Rate box size.
  5. Place the garment in the box and close it securely.
  6. Attach the prepaid FedEx label to the outside of the box.
  7. Drop it off with FedEx.

FedEx Office can also help you print the label. Just bring the label PDF on your phone, and they can print it for you at the location.

If you already have a secure box at home that fits the item well, you are welcome to use your own packaging instead.

Shipping with Boomie is straightforward — we provide everything you need.

  1. Open your order in the Activity Log and hit “Generate Prepaid Label”. This button becomes available about 10 days before your shipping date — you can generate it and ship the following days.
  2. Print the label at home, or bring the PDF on your phone to any FedEx Office location and they'll print it for you.
  3. Package the outfit using a free FedEx One Rate box if needed.
  4. Take condition photos of the outfit (full front, full back, and any details) and upload them under your Order in the Activity Log. This logs the item's condition at shipping time and protects both parties in case of a dispute.
  5. Attach the prepaid label securely to the outside of the package.
  6. Drop the package off at an official FedEx Office location. Retail partners and dropboxes are not recommended.

Tracking automatically updates in your Activity Log — both parties can follow the package without doing anything extra.

The prepaid labels for FedEx 2-Day Nationwide Shipping are already paid for by the Renter at checkout, so neither party pays for shipping out of pocket at the shipping facility.

If you have any issues with shipping, contact Boomie Support at hello@boomie.rent.

Don’t worry — we got you!

Select the full Rental Period for the dates you’ll actually have the outfit, including your travel time and when you’re able to return it.

Boomie’s got your back — Boomie automatically helps you save on longer rentals through Rent Longer, Save More, which is shown on each product page.

  • You pay the full daily rate for your first 3 days — your wear days.
  • Every day after that, you only pay a small possession fee of 10% of the daily rate while the outfit travels with you.

For example, say an outfit rents for $60/day and you’re taking it on a 10-day trip:

  • Days 1–3 (the days you’re at the event): $60/day = $180
  • Days 4–10 (the days you’re traveling): just $6/day = $42

That’s $222 total for all 10 days — instead of $600 at the full daily rate. $378 in automatic savings!

That way, you can enjoy your destination wedding and travel plans without stressing about rushing the outfit back before you’re able to. Just make sure your Rental End Date is the day you can ship or hand the item back.

Returning is just as easy as receiving. Boomie provides everything you need.

Before you return:

  • Take condition photos of the outfit (full front, full back, and any close-ups of details) and upload them under your Order in the Activity Log. This logs the item's condition at return time and helps protect both you and the Lender in case of a dispute.
  • Do not wash or dry clean the item
  • Include all original pieces (blouse, skirt, dupatta, accessories, original packaging if provided)
  • Return in the same condition you received it

For shipped orders:

  1. Generate your prepaid return label in the Activity Log
  2. Package the outfit using a free FedEx One Rate box if needed
  3. Drop off the package at an official FedEx Office by your Rental End Date

Tracking auto-updates in the Activity Log. Returns typically arrive at the Lender 2–3 business days after drop-off. Once the Lender confirms receipt, the order is closed out.

For local handoffs:

Coordinate the return time and place with the Lender through the Boomie Chat system. Confirm the handoff in the Activity Log once complete.

If you have any issues, contact Boomie Support right away.

PAYMENTS & FEES

Yes. Boomie charges a small service fee on each transaction to help support the platform, payment processing, customer support, Boomie Protection, and the tools that make rentals possible.

  • Renters and Buyers pay a 5% service fee at checkout.
  • Lenders and Sellers pay a 20% platform fee on earnings — meaning you keep 80% of every rental or sale, with payment processing, prepaid FedEx labels, and Boomie Protection included.

Any applicable fees will be shown before checkout, so you can review your total before submitting your rental request.

Boomie does not require a traditional security deposit on rentals. Instead, your payment information is securely stored through Stripe as part of Boomie Protection.

If an issue arises during the rental — like damage, loss, theft, or the item not being returned — Boomie may process eligible charges through Stripe up to the full market value of the item, in accordance with our policies.

See “How does Boomie protect my outfit?” for more details on how Boomie Protection works.

Your payment information is collected when you submit your rental request, but the charge is processed only after the Lender accepts your request.

If the Lender declines or doesn't respond within 24 hours (the request expires), you won't be charged.

Once the Lender approves, your rental is confirmed and the payment is processed.

If your rental does not fit, you may be eligible for a Fit Refund.

A Fit Refund applies when the item arrives as described, but the fit does not work for you. To request a Fit Refund:

  1. Go to your Activity Log
  2. Click into your order
  3. Tap “Issue”
  4. Select or mention that it is a fit issue
  5. Return the item the same day for the refund to be considered
  6. Once the item is received back by the Lender and everything is in good condition, the refund will be processed

Please do not wear, alter, clean, repair, or attempt to adjust the item if you are requesting a Fit Refund.

Approved fit-related refunds are issued as Boomie Rental Credits within the app. Fit Refunds are not refunded back to your original payment method and cannot be converted to cash.

For approved Fit Refunds:

  • Rental Days: refunded as Boomie Rental Credit
  • Other Fees: Non-Refundable

If your item arrives missing pieces, incorrect, damaged, heavily worn, or materially different from the listing, report the issue as soon as possible through the app and contact Boomie Support.

To report the issue:

  1. Go to your Activity Log
  2. Click into your order
  3. Tap “Issue”
  4. Share clear photos and a description of what is wrong
  5. Do not wear, alter, clean, repair, or attempt to fix the item
  6. Return the item the same day to be eligible for a refund

Boomie will review the listing, photos, order details, and communication between the Renter and Lender before determining the next step.

If the item was materially misrepresented, missing pieces, or the wrong item was sent, you may be eligible for a refund or another resolution.

Cancellation refunds depend on the stage of your order:

  • Before the Lender approves your request — You can cancel for any reason. Since you haven't been charged yet, no refund is needed.
  • After the Lender approves but before the item ships — Contact Boomie Support. A refund may be possible depending on the timing.
  • After the item has shipped or been handed off — The order is generally not eligible for a cancellation or refund.

If you have a special circumstance, reach out to Boomie Support at hello@boomie.rent and we'll do our best to help.

For more on cancellations, see “Can I cancel my rental request?”

Rent Longer, Save More is Boomie’s automatic pricing for longer rentals — built for destination weddings, multi-event weekends, and travel.

  • You pay the item’s full daily rate for your first 3 days — your wear days.
  • Every additional day is just a possession fee of 10% of the daily rate while the outfit stays with you.

For example, an outfit at $60/day costs $180 for 3 days, $186 for 4 days, and just $222 for a full 10 days.

The savings apply automatically and are shown on every product page — no code needed!

DAMAGE & THEFT

Accidents happen, and we always recommend honesty first. Let your Lender know right away through the Boomie Chat system in the app, and contact Boomie Support if needed.

What happens next depends on the type of damage:

  • Minor issues (small stains, loose threads, hem coming undone) usually require a cleaning or repair fee, agreed on between you and the Lender.
  • Major damage that affects the item's wearability (rips, burns, irreparable stains, broken zippers, missing pieces) may result in a charge up to the full market value of the item under Boomie Protection.

To report damage:

  1. Go to your Activity Log
  2. Click into your order
  3. Tap “Issue”
  4. Share clear photos and a description of what happened
  5. Do not try to clean, repair, alter, or fix the item yourself unless Boomie or the Lender instructs you to

Boomie will review the issue with the Lender and help determine next steps. Depending on the damage, you may be responsible for cleaning, repair, replacement, or up to the full market value of the item, in accordance with Boomie's policies.

The earlier you report damage, the more flexibility there is to find a fair resolution.

Document the damage as soon as you receive the item back. Use your condition photos (uploaded under your Order in the Activity Log before shipping) to compare the condition before and after the rental.

To report damage:

  1. Go to your Activity Log
  2. Click into your order
  3. Tap “Issue”
  4. Share clear photos showing the damage, alongside your original pre-shipping condition photos
  5. Add a description of the damage and any cleaning or repair quotes if you've gotten them
  6. Do not clean or repair the item before reporting if you can avoid it — Boomie may need to see the original state

Try to resolve directly with the Renter first through the Boomie Chat system. Many cases settle quickly with a cleaning or repair fee.

If you can't reach an agreement, Boomie will mediate within 24–48 hours. Under Boomie Protection, the Renter may be charged for cleaning, repair, replacement, or up to the full market value of the item, depending on the situation.

If an item is lost, stolen, or not returned, contact Boomie Support immediately. Time matters — the faster we know, the more we can do to help.

For shipped orders: Boomie will review the FedEx tracking details in the Activity Log to understand where the package was last scanned and whether it was shipped, delivered, delayed, or lost in transit.

For local handoffs: Boomie will review the in-app messages, handoff confirmations, and order timeline in the Activity Log.

To report a lost or stolen item:

  1. Go to your Activity Log
  2. Click into your order
  3. Tap “Issue”
  4. Share all relevant details — timeline, communication history, tracking info, photos, and any other documentation
  5. Contact Boomie Support at hello@boomie.rent for urgent cases

If the item was lost, stolen, or not returned due to the Renter's responsibility, the Renter may be liable up to the full market value of the item under Boomie Protection, in accordance with Boomie's policies.

Condition photos are time-stamped photos of an item that both the Renter and the Lender upload through the Activity Log before shipping or handing off the outfit.

They serve as the official record of the item's condition at each step of the rental:

  • Lenders upload condition photos before shipping the item to the Renter (and again when the item is received back)
  • Renters upload condition photos when they receive the item, and again before returning it

Each set of photos should include:

  • Full front view of the outfit
  • Full back view of the outfit
  • Close-ups of any details, embellishments, or pre-existing wear

Why they matter:

Condition photos are the most important evidence Boomie uses to resolve disputes. If a Renter receives an item that's already damaged, or if a Lender receives a damaged item back, condition photos make it clear whose responsibility it is — and ensure the right party is protected.

Without condition photos, Boomie may not be able to support your claim under Boomie Protection. Always take and upload photos before you ship or hand off.

Most issues on Boomie are resolved smoothly when both parties communicate openly. We always encourage Renters and Lenders to work through small issues directly in the Boomie Chat system first.

If an agreement can't be reached, Boomie steps in. Here's how the dispute resolution process works:

  1. Open an “Issue” in your Activity Log under the relevant order
  2. Share clear photos, a description of what happened, and any supporting documentation (receipts, chat history, condition photos)
  3. Contact Boomie Support at hello@boomie.rent for urgent cases

Once the issue is reported, Boomie will:

  • Review all order details, condition photos, chat history, FedEx tracking, and any other evidence
  • Reach out to both parties for clarification or additional information
  • Determine a fair resolution within 24–48 hours

Resolutions may include:

  • Cleaning or repair fees
  • Refunds or Boomie Rental Credits
  • Replacement of the item
  • Charging the responsible party up to the full market value of the item under Boomie Protection

Users who don't comply with Boomie's final decision may face account suspension. All transactions must stay on the Boomie app for Boomie Protection coverage to apply.

Boomie offers Boomie Protection for eligible orders completed through the Boomie app.

Boomie Protection helps protect users when something goes wrong with an order, including issues like damage, loss, theft, missing pieces, non-return, or eligible disputes.

Boomie is partnered with Stripe to securely accept payment information and help process eligible charges in the event of damage, loss, theft, or an item not being returned, in accordance with Boomie's policies. Renters understand that they may be liable up to the full market value of the item if an item is damaged, lost, stolen, or not returned.

Boomie is also partnered with FedEx for tracked shipping, so shipped orders include tracking details in the app and key order movement is reflected in the Activity Log.

To stay protected, all rentals, sales, payments, communication, shipping, and handoffs should happen through the Boomie app. Off-platform transactions are not covered under Boomie Protection.